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Shipping & Payment Info
SHIPPING
For security reasons, products purchased on the site will be delivered to the address indicated by the customer. Deliveries will not be made to PO boxes.
For each order placed on the site, kalindra.it, which takes care of the logistics and invoicing, issues an invoice for the goods shipped, sending it by email to the person placing the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004 in the name of kalindra.it. The information provided by the customer at the time of ordering is fully and definitively valid for issuing the invoice. No changes to the invoice will be possible after the order has been sent.
Any delivery costs are the responsibility of the customer and are clearly highlighted in the order form. They may vary depending on the shipping method chosen and the destination of the products, and the category of products, as indicated on the site.
All purchases will be delivered by a courier of adequate standing (the \"Courier\") within the timeframes indicated on the site, timeframes which are indicative and not binding. Orders will be processed and delivered from Monday to Friday, excluding holidays. Furthermore, kalindra.it is not responsible for unforeseeable delays. The delivery times indicated on the site are quantified in hours and working days. Any order placed before 10 am will be entrusted to the courier within the following day. kalindra.it reserves the right to change the choice of courier for internal logistical reasons. A supplement may be applied for smaller islands or remote locations. In the event that the delivery is unsuccessful, it will be postponed to the following day. If the second delivery is not collected, the goods will be put into storage and to release them, the customer will need to pay an additional cost, alternatively the same can request, by paying an additional sum, collection in a depot. The total cost of the second shipment to the customer's home is the sole responsibility of the customer.
Upon delivery of the goods by the courier, the customer is required to check:
- that the number of packages delivered corresponds to that indicated in the waybill;
- that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials. Any damage to the packaging and/or the product or the lack of correspondence in the number of packages or indications must be immediately contested, by placing a written control reservation on the courier's proof of delivery e.g. "box with holes on the side", "open box without tape", "damaged box". Once the courier's document has been signed, the customer will not be able to make any objection regarding the external characteristics of the goods delivered.
If it is unable to deliver the ordered goods due to the subsequent unavailability, even temporary, of the products, kalindra.it will promptly notify the customer and in any case no later than 30 (thirty) days after receiving the order, by email and/or by telephone. The amount already paid by the customer will be refunded as soon as possible and in any case no later than 30 (thirty) days after the price paid by the customer has been credited.
kalindra.it will provide the customer, where possible, with the shipping number, which will allow tracking of the package on the courier's website.
BILLING
An invoice (or receipt) will be issued for each order. The information provided by the customer at the time of ordering will be used to issue the invoice. No changes to the invoice will be possible after it has been issued. When ordering, it is necessary to indicate if the shipping address is different from the billing address.
RETURNS, CANCELLATIONS AND RIGHT OF WITHDRAWAL
Pursuant to Legislative Decree 21 February 2014, n.21 implementing Directive 2011/83/EU on consumer rights, the customer can return the purchased product and obtain a refund of the purchase amount actually paid, including any shipping costs, no later than 14 (fourteen) days from the date of purchase.
The return costs for returning the products are the responsibility of the customer as well as any other costs incurred by the customer for the return itself.
For the return of the products, kalindra.it will provide the necessary instructions. kalindra.it undertakes to promptly refund the customer and in any case no later than 30 (thirty) days from the date of receipt of the cancellation request that accompanies the return of the product pursuant to the previous point 10.1.
The products must be returned using only the waybill and the courier indicated by kalindra.it. kalindra.it will not be responsible for those returned products that have been lost, stolen or damaged and will therefore not proceed with refunds or compensation. The goods must be returned complete with all accessories, instruction manuals and everything originally delivered to the customer. kalindra.it reserves the right to reject any product returned in a manner other than that specified, as well as products for which the return costs have not been paid in full by the customer, or the return costs have not been paid in full by the customer, or the methods and times indicated for communicating the exercise of the right of withdrawal have not been respected.
kalindra.it intends to guarantee complete customer satisfaction. kalindra.it will therefore refund in full the cost of products that have been returned by the customer in general not used, nor damaged, provided that they are accompanied by the relevant purchase receipt. Refunds will be made with the same payment method provided for the purchase. The return of the purchased goods must take place within 14 (fourteen) days from the date of activation of the right of withdrawal.
To exercise the right of withdrawal, the customer must send a written communication, within the aforementioned deadline, to the email address customercare@kalindra.it specifying: the desire to exercise the right of withdrawal, the indication of the products to be returned, the Customer Order Number issued at the time of purchase.
FAILURE TO ACCEPT AN ORDER
Any right of the customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by the failure to accept an order by kalindra.it.
WARRANTY
If the purchased product has manufacturing defects and/or has been damaged during transport, the customer may request its replacement within the mandatory deadline of 10 days from receipt by email to customercare@kalindra.it. The customer is also required to return the defective or damaged product in its original packaging intact in all its parts.
In case of replacement of the product, the shipping costs for the return are paid by kalindra.it. The latter will then replace the product with an identical one or, in case of exhaustion of stocks and upon agreement with the customer, with one of equivalent value.
In the event that, after the purchase, changes are made to the product, kalindra.it will not be responsible for the deterioration or malfunction of the product itself and therefore the customer will not be able to avail of the guarantee.
PAYMENTS
Kalindra.it accepts payment through the systems listed below:
- Credit and debit card: (Maestro, Visa or Mastercard, Postepay, etc.) through the Stripe and Nexi payment platform. The order amount will be charged only when the order is actually approved.
- PayPal: online payment system that allows any company or consumer with an email address to send and receive payments, after registration. Payment is made through the PayPal payment platform and payment by installments of up to 3 installments without interest can be requested.
- Klarna: online payment system that allows any company or consumer with a credit card to send payments, after registration. Payment is made through the Stripe payment platform and payment by installments of up to 3 installments without interest can be requested.
- Bank Transfer: by choosing payment by bank transfer, you can conveniently make the payment from your current account to the address indicated below and on the order confirmation email. The order will not be considered valid until the payment has been received. Therefore, we strongly recommend that you follow the instructions that will be provided for filling in the reason for the transfer, in order to quickly associate the payment with the relevant order.
Display prices in:EUR
