SHIPPING AND PAYMENT INFORMATION

Kalindra Italia — https://kalindra.it

Last updated: 23 October 2026

1. Introduction and scope

Kalindra Italia is committed to providing customers with an online shopping service based on transparent commercial terms, secure payments and reliable shipping management.

This document governs order processing, domestic and international shipping, transportation costs, delivery times, payment methods, returns, exchanges, damaged goods and lost shipments.

These provisions apply to purchases made through https://kalindra.it, operated using the Ecwid platform, and should be read together with the General Terms and Conditions of Sale.

For consumer purchases, the mandatory provisions of Italian Legislative Decree No. 206/2005 (Consumer Code) and applicable European legislation remain fully effective.

2. Seller identification

Legal name: Kalindra Italia di Fornasier Matteo & C. S.a.s.

Registered office: Via San Giorgio, 6 — 33098 San Martino al Tagliamento (PN), Italy

VAT number: IT01988370936

REA registration: PN-378062

SDI code: T04ZHR3

Legal representative: Fornasier Matteo

Telephone: +39 0434 876559

Email: customercare@kalindra.it

Certified email (PEC): kalindraitalia@pec.it

Website: https://kalindra.it

3. Local and domestic shipping options

Kalindra Italia arranges shipments within Italy through appointed logistics providers and carriers.

Available services may include:

• Local and regional deliveries.
• Standard domestic deliveries.
• Deliveries to Sicily, Sardinia and smaller Italian islands, subject to coverage.
• Transportation of bulky or heavy products.
• Specialist delivery services, where available.

Availability depends on the product, destination and shipping services enabled for the order.

Additional services, including delivery to a particular floor, handling, assembly or installation, are included only where expressly stated and agreed.

4. International shipping

Kalindra Italia may arrange international shipments subject to product availability, carrier conditions and applicable regulations.

Destinations may include:

• European Union Member States.
• Islands and outermost territories, where served.
• European countries outside the European Union.
• Non-European countries where shipping is legally permitted and operationally feasible.

International shipments may require additional checks regarding transport eligibility, customs documentation, commercial restrictions and import conditions.

Delivery availability is confirmed during checkout or through a specific quotation before the order is concluded.

5. Supported shipping zones

Shipping zones depend on the logistics arrangements available for each product.

The inclusion of a country or territory among potentially supported destinations does not guarantee that every product can be delivered there.

Special conditions may apply to:

• Islands and remote locations.
• Mountainous or difficult-to-access areas.
• Territories with special tax regimes.
• Destinations requiring customs formalities.
• Areas subject to operational or regulatory restrictions.

If a destination is unavailable during checkout, customers may contact customer service to explore alternatives.

6. Shipping restrictions

Certain products may be subject to technical, dimensional, legal or safety-related shipping restrictions.

These may include fragile goods, dangerous goods, exceptionally heavy equipment, products requiring specific authorisations and goods prohibited from transport to certain destinations.

Kalindra Italia does not arrange shipments that violate applicable laws, embargoes or restrictions.

If an order cannot be fulfilled, the customer will be informed and the applicable contractual and statutory remedies will be provided.

7. Shipping costs

Shipping costs are calculated based on:

• Destination.
• Actual and volumetric weight.
• Parcel dimensions and quantity.
• Product category.
• Selected logistics service.
• Territorial surcharges.
• Special handling requirements.
• Additional services requested.

The total shipping cost is disclosed before the customer confirms the purchase.

Where shipping costs cannot be calculated automatically, Kalindra Italia may provide a specific quotation for acceptance before the contract is concluded.

No additional charges will be imposed unilaterally without prior disclosure and valid acceptance.

8. Customs duties, taxes and formalities

International shipments may incur customs duties, import taxes, local VAT, administrative charges and customs clearance fees.

Responsibility for these charges depends on the destination, goods and agreed sale and shipping conditions.

Available information about potential additional charges and the party responsible for them will be provided before purchase.

Where amounts cannot reasonably be calculated in advance, customers will be informed that additional costs may arise.

9. Order processing

Order processing may include:

1. Receiving and verifying the order.
2. Confirming payment or the required deposit.
3. Checking product availability.
4. Preparing and packaging the goods.
5. Arranging transportation.
6. Handing the goods over to the carrier.

Processing times may vary depending on the product, stock availability, warehouse location and any customisation.

Specific estimates, where available, are communicated on the product page, during checkout or in the contractual order documentation.

10. Delivery times

Delivery times depend on the destination, product availability and agreed shipping service.

Estimated delivery dates are interpreted in accordance with the information provided before purchase.

For consumer contracts, unless another delivery period has been agreed, delivery must take place without undue delay and in any event within 30 days of conclusion of the contract.

If delivery does not take place within the applicable period, customers may exercise the remedies provided under Article 61 of the Italian Consumer Code, including termination where legally permitted.

Delays do not constitute a waiver of consumer rights.

11. Order confirmation and communications

Customers receive the communications provided for in the purchasing procedure.

Order information may include the purchased products, amounts, payment method, delivery address and shipment references.

Kalindra Italia may contact customers where further verification or information is required to fulfil an order.

12. Carriers and logistics operators

Kalindra Italia may use different carriers and logistics providers according to the characteristics of each shipment.

Carrier selection depends on operational requirements and available services.

The use of external logistics providers does not exclude the seller's statutory responsibilities towards consumers.

13. Shipment tracking

Where supported by the shipping service, customers receive a tracking number or link.

Tracking updates depend on the carrier's systems and may not be immediately available.

A delivery status recorded by a carrier does not prevent customers from disputing a delivery that did not actually occur.

14. Multiple shipments and partial deliveries

Orders containing several products may be dispatched in separate shipments where compatible with the agreed conditions.

Partial deliveries may result from different warehouses, stock availability or logistical requirements.

Additional costs must be disclosed and accepted in advance.

Kalindra Italia remains responsible for fulfilling outstanding contractual obligations.

15. Delivery address and recipient details

Customers must provide accurate and complete delivery information.

Changes should be requested promptly.

Once goods have been handed to the carrier, address changes depend on the operational conditions of the service.

The consequences of incorrect or incomplete information are assessed according to actual responsibility and applicable law.

16. Failed deliveries and storage

If the recipient is absent or delivery cannot be completed, the carrier may arrange another attempt, temporary storage or another applicable procedure.

Customers are encouraged to follow carrier notifications and promptly contact Kalindra Italia if difficulties arise.

Redelivery or storage fees may be charged only where legally and contractually justified.

17. Bulky goods and specialist deliveries

Exceptionally heavy, bulky or fragile products may require special transportation.

Access, unloading, delivery to a particular floor and handling arrangements must be agreed before purchase where relevant.

Delivery does not automatically include installation, assembly or other technical services.

18. Inspection upon delivery

Upon receipt, customers are encouraged to check, where possible:

• The external condition of the packaging.
• The number of parcels.
• Visible damage.
• Delivery irregularities.

Any irregularities should preferably be documented and promptly reported to customer service.

Failure to record a reservation with the carrier does not automatically extinguish statutory consumer warranty rights.

19. Goods damaged in transit

If a product arrives damaged, customers may report the issue to customercare@kalindra.it.

Providing the order number, a description and, where available, photographs of the goods and packaging will help the investigation.

Kalindra Italia will assess the report and provide the remedies required by law.

Where statutory conformity guarantees apply, consumers are entitled to the relevant remedies without bearing costs that the law places on the seller.

20. Lost, stolen or undelivered parcels

If a shipment does not arrive, customers should contact customer service.

Kalindra Italia will initiate the appropriate checks with the carrier.

A logistics investigation does not suspend mandatory consumer rights.

Where non-delivery is established, applicable contractual and statutory remedies will be provided, including replacement delivery or reimbursement where appropriate.

21. Transport risk on initial delivery

In consumer contracts, where transport is arranged through a carrier proposed or appointed by Kalindra Italia, the risk of loss or damage passes to the consumer when the consumer, or a designated third party other than the carrier, takes physical possession of the goods.

If the consumer independently selects a carrier not proposed by the seller, the specific provisions of Article 63 of the Italian Consumer Code apply.

Different civil-law and contractual rules may apply to business purchases.

22. Right of withdrawal

Subject to statutory exceptions, consumers purchasing remotely have 14 days to withdraw from the contract without giving reasons.

For sales of goods, the period begins according to Article 52 of the Italian Consumer Code.

Withdrawal may be exercised through an unequivocal statement sent to Kalindra Italia.

Exceptions, including those applying to certain product categories, are governed by Article 59 of the Italian Consumer Code.

Relevant conditions must be disclosed before purchase.

23. Returning products

Following withdrawal, consumers must return the goods without undue delay and within 14 days of communicating their decision, unless Kalindra Italia has offered to collect them.

The deadline is met if the goods are dispatched before the period expires.

Customers are encouraged to request the correct return address and operational instructions before arranging transport.

Requesting instructions is not a condition restricting the right of withdrawal.

The return address may differ from the Company's registered office.

24. Return shipping costs

Direct transportation costs for voluntary returns made under the right of withdrawal are borne by the customer, provided this obligation was properly disclosed before conclusion of the contract and unless Kalindra Italia has agreed to bear those costs.

This applies to returns arising from a change of mind, personal preferences or other reasons not attributable to a breach by the seller.

Customers therefore bear the cost of the shipping service selected for returning the goods.

For products that cannot normally be returned by post, Kalindra Italia provides the advance information about return costs required by law.

This provision does not permit charging consumers the costs of statutory remedies for defective or non-conforming goods.

25. Customer responsibility when arranging returns

Where customers independently arrange return shipping, they are responsible for selecting the carrier, preparing appropriate packaging and correctly handing the goods over for transportation.

Customers must take reasonable precautions to protect the products during transit.

Liability for conduct attributable to the customer is governed by applicable law.

Independently choosing a carrier does not waive mandatory consumer rights.

26. Packaging returned goods

Customers independently arranging return transportation are responsible for preparing packaging appropriate to the nature of the goods.

Packaging should provide reasonable protection against impacts, compression, vibration and other foreseeable transportation risks.

Customers are advised to:

• Use the original packaging where available and suitable.
• Use appropriate protective materials.
• Protect fragile components.
• Prevent movement inside the package.
• Follow carrier packaging requirements.
• Retain proof of dispatch.

Original packaging is not mandatory for exercising the right of withdrawal.

Kalindra Italia is not responsible for damage directly attributable to inadequate packaging prepared by the customer, to the extent permitted by law.

27. Choosing a carrier for returns

Where customers independently appoint a courier, the transportation contract is concluded between the customer and the selected carrier.

Customers are responsible for choosing the transportation service and fulfilling their obligations under that contract.

Claims relating to loss, theft, delay or damage attributable to the independently selected carrier may be brought against that carrier under the applicable rules.

Carrier liability remains distinct from the seller's obligations under consumer withdrawal legislation.

28. Return shipment insurance

Kalindra Italia expressly recommends that customers independently arranging returns insure the shipment for an amount appropriate to the value of the goods.

The choice and cost of insurance are the customer's responsibility.

Insurance is particularly recommended for high-value, fragile or bulky products, shipments involving multiple handling stages and international routes.

Lack of insurance may limit compensation recoverable from the carrier under applicable rules.

Purchasing insurance is not mandatory for exercising the right of withdrawal.

29. Loss or damage during return transportation

If goods are lost or damaged during a return shipment independently arranged by the customer, liability is assessed in light of the actual circumstances.

Customers are encouraged to retain:

• Carrier acceptance receipts.
• Tracking details.
• Shipping service documentation.
• Insurance documents, where applicable.
• Photographs of the packaging before dispatch.

Disputes concerning the customer's chosen carrier are handled under the transportation contract and applicable law.

Kalindra Italia cannot generally make reimbursement conditional upon physical receipt of the goods where the consumer has provided valid evidence of dispatch, in the circumstances covered by Article 56 of the Italian Consumer Code.

Any liability arising from conduct attributable to the customer remains subject to applicable law.

30. Returns collected by Kalindra Italia

Where Kalindra Italia offers or agrees to collect goods, the applicable operational and financial conditions are communicated to the customer.

Collection may be subject to specific packaging, access and handling requirements.

Costs are allocated according to the reason for the return, the validly agreed terms and applicable law.

31. Returns of defective or non-conforming goods

Returns required to obtain a statutory conformity remedy are governed by consumer warranty legislation.

Where the legal conditions are met, consumers are entitled to the applicable remedies without bearing expenses that the law places on the seller.

Kalindra Italia provides the necessary operational instructions.

Rules concerning voluntary return costs do not restrict statutory rights relating to defective or non-conforming products.

32. Voluntary exchanges and replacements

Requests for exchanges based solely on personal preference may be considered according to the commercial conditions offered for the product.

A voluntary exchange, separate from the statutory right of withdrawal, does not automatically create additional legal rights.

Any transportation charges are communicated and agreed.

Applicable withdrawal and statutory warranty rights remain unaffected.

33. Incorrect or missing products

If customers receive an incorrect product or discover missing items, they should contact customer service.

Kalindra Italia will review the order and shipping documentation and provide the remedies required by law.

Costs necessary to correct a seller's breach will not be charged to consumers where the law requires the remedy to be free of charge.

34. Refunds

Where withdrawal is validly exercised, Kalindra Italia will reimburse the amounts due without undue delay and no later than 14 days after receiving notice of withdrawal, in accordance with Article 56 of the Italian Consumer Code.

Unless it has offered to collect the goods, Kalindra Italia may withhold reimbursement until receiving the goods or evidence of their dispatch, whichever occurs first.

Refunds include standard initial delivery charges to the extent required by law.

Additional charges arising from the customer's choice of a more expensive delivery method than the least expensive standard option offered are not refundable.

Refunds are made using the original payment method unless otherwise expressly agreed, provided no reimbursement costs are imposed on the consumer.

35. Accepted payment methods

Kalindra Italia offers the following payment methods:

1. Credit card.
2. Debit card.
3. Bank transfer.
4. Cash on delivery, exclusively for deliveries in Italy.
5. Klarna.
6. PayPal.
7. Apple Pay.
8. Other enabled electronic payment methods.

Availability may depend on the country, order type, amount and payment provider conditions.

Methods available for a particular purchase are displayed at checkout or communicated through official order instructions.

36. Credit and debit cards

Kalindra Italia accepts credit and debit cards belonging to payment networks supported by its active payment systems.

Customers must use valid cards authorised for online transactions.

Payments may be subject to authentication and fraud-prevention checks.

Authorisation depends on the payment provider and card issuer.

37. Bank transfer

Customers may pay by bank transfer according to the official instructions supplied by Kalindra Italia.

These may include the beneficiary, IBAN, amount and payment reference.

Order processing may depend on confirmation that funds have been received, under the conditions disclosed before purchase.

Customers should verify banking details and avoid making transfers based on communications that cannot reliably be attributed to official channels.

38. Cash on delivery — Italy only

Cash on delivery is available exclusively for orders delivered within Italy, subject to the nature of the goods and availability of the service.

38.1 — Mandatory advance payment

Every order accepted on a cash-on-delivery basis requires an advance payment equal to one third (1/3) of the total order value, including shipping costs and all other charges disclosed and accepted before purchase.

Payment is divided into two stages.

First stage — Advance payment upon ordering: the customer pays one third of the total in advance.

Second stage — Balance upon delivery: the customer pays the remaining two thirds to the appointed carrier using the collection methods accepted by that carrier.

38.2 — Calculating the advance payment

The calculation includes:

• Product prices.
• Shipping costs.
• Agreed logistics surcharges.
• Any cash-on-delivery service fee.
• Other disclosed and accepted charges.

The advance payment is calculated on the final order total and rounded to the nearest cent.

Example: for a total order of €300.00 including shipping, the advance payment is €100.00 and the balance due upon delivery is €200.00.

38.3 — Order processing

Preparation and dispatch may depend on confirmation that the advance payment has been received.

Cash on delivery may be unavailable for certain products, amounts or destinations.

Any additional service fees are disclosed before purchase.

38.4 — Nature of the advance payment

The advance payment is a partial payment of the purchase price.

It is not a contractual earnest-money deposit and is not automatically non-refundable.

Withdrawal, cancellation, non-performance and other circumstances requiring repayment are governed by applicable law.

39. Klarna payments

Customers may use Klarna payment options available for their order.

Any deferred or instalment payment arrangements depend on Klarna's services, eligibility requirements and applicable terms.

Approval is subject to the provider's checks.

Customers must review the financial and contractual conditions before confirming the chosen option.

40. PayPal payments

Customers may pay through PayPal using the options available at checkout.

Transactions are subject to PayPal's authentication and authorisation procedures.

Payment disputes are handled under applicable law and relevant procedures.

41. Apple Pay payments

Apple Pay is available on compatible devices, payment instruments and configurations.

Transactions follow the procedures established by the service and participating payment providers.

Actual availability is displayed during checkout.

42. Additional payment methods

Kalindra Italia may enable further electronic payment options.

Such methods may be used only when actually available at checkout or expressly agreed through official channels.

Their terms are communicated before the transaction is concluded.

43. Payment requirements and instructions

To complete a purchase, customers must:

1. Provide accurate information.
2. Select an available payment method.
3. Verify the total amount.
4. Follow the payment instructions.
5. Complete any required authentication.
6. Retain the transaction confirmation.

Customers must be authorised to use the selected payment instrument.

Incomplete or unauthorised payments are handled according to the applicable terms.

44. Transaction security

Kalindra Italia uses Ecwid and connected payment services to manage online transactions.

Payments may be processed by specialist providers under their respective security procedures.

Kalindra Italia does not request banking passwords, PINs or confidential authentication codes by ordinary email or messages.

Customers receiving suspicious communications should contact customer service before making payments.

45. Currencies and conversion

The contractual amount is shown in the currency displayed during purchase.

Currency conversions may involve exchange rates or fees charged by financial institutions or payment providers.

Such conditions depend on the services used.

46. Invoicing

Kalindra Italia issues tax documentation as required by applicable law.

Customers must provide accurate and complete billing information.

Business purchases may require a VAT number, Italian tax code, SDI recipient code or certified email address.

Changes to billing information are handled within the limits permitted by tax legislation.

47. Declined or disputed payments

If a transaction is declined, Kalindra Italia may request completion of payment through another available method.

Fraud-prevention checks are conducted in accordance with applicable law.

Transaction and charge disputes are handled under the relevant legal and procedural rules.

48. Product availability and inability to fulfil an order

Where an issue prevents fulfilment, Kalindra Italia informs the customer and applies the relevant contractual and statutory provisions.

Alternative products may be offered but are not imposed without agreement.

Where an order cannot be fulfilled, applicable refunds and other remedies are provided.

49. Business purchases

Purchases made by professionals or businesses in the course of their activities may be governed by different rules from consumer purchases.

Specific Consumer Code protections apply within their statutory scope.

The Italian Civil Code, validly agreed contractual conditions and other relevant laws remain applicable.

50. Customer service and contact details

For questions concerning shipping, delivery, payments, returns, exchanges and refunds, contact:

Kalindra Italia di Fornasier Matteo & C. S.a.s.

Via San Giorgio, 6
33098 San Martino al Tagliamento (PN)
Italy

Telephone: +39 0434 876559

Email: customercare@kalindra.it

Certified email (PEC): kalindraitalia@pec.it

Website: https://kalindra.it

Customers should provide their order number and a clear description of the issue.

51. Personal data protection

Personal data processed for order management, shipping, payments and returns is subject to the Privacy Policy published on the Website.

Data is processed according to the applicable purposes, legal bases and retention periods.

52. Updates

Kalindra Italia may update this document to reflect legal, operational or commercial changes.

Updates are published on the Website with the relevant revision date.

New conditions do not retroactively amend existing contracts except where legally permitted or validly agreed.

53. Final provisions

This document supplements Kalindra Italia's General Terms and Conditions of Sale.

Mandatory statutory provisions prevail over conflicting contractual terms.

Nothing in this document excludes or limits mandatory consumer rights.

ANNEX A — SHIPPING AND RETURNS SUMMARY

ANNEX B — PAYMENT METHODS SUMMARY

Cash on delivery: the one-third advance payment is calculated on the entire order value, including shipping and other agreed charges. The remaining two thirds are payable upon delivery.

KALINDRA ITALIA

Kalindra Italia di Fornasier Matteo & C. S.a.s.
Via San Giorgio, 6
33098 San Martino al Tagliamento (PN), Italy

VAT: IT01988370936
REA: PN-378062
SDI: T04ZHR3

Legal representative: Fornasier Matteo

Telephone: +39 0434 876559
Email: customercare@kalindra.it
PEC: kalindraitalia@pec.it

Official website: https://kalindra.it